Frequently Asked Questions

    Tickets

  • How do l get my tickets? Tickets are emailed to you from sales@ticketvibe.com. Ticketvibe.com is the ticketing services platform used by OurNightlife.com.
  • How long does it take for Ticketvibe to email my tickets? Your tickets are emailed to you immediately upon purchase.
  • I don’t see the e-tickets in my email inbox. Where are they? Please check your spam folder, as your email server might have incorrectly placed them there. If so, please add "ticketvibe.com" as a safe-sender domain.
  • How can I get my receipt and tickets re-emailed to me? Log in by clicking the LOGIN link at the top of any Ticketvibe.com page, or if you are already logged in click on your first name at the top of the page. From there on the My Account page you'll select "My Orders" to view your upcoming event tickets and re-send your receipt/tickets. If you are having trouble logging in, see the next question below.
  • What should I do if unable to log in to my account? If you did not enter a password to make your purchase, or have forgotten it, you can reset it by clicking LOGIN at the top of any Ticketvibe.com page, and then clicking the "Forgot you password?" link. From there, follow the directions to receive a password reset email.
  • I entered the incorrect email address. How do I get my tickets? Simply e-mail us at support@ticketvibe.com with the correct e-mail address and we will resend you your tickets.
  • Do I need to print my tickets? No. You are welcome to print your e-ticket(s) but you are also welcome to show the ticket(s) on your mobile device.
  • What is the difference between the confirmation email and the attached e-tickets? The confirmation is simply the confirmation of your purchase for your personal records. The attached e-tickets are your tickets that grant you entry into your event.
  • Where do I find the address to the venue in my email? The address to the venue is on your e-tickets, which is the attachment to your email confirmation.
  • I bought a group rate package of tickets but I only have one e-ticket, don’t I need more? If you purchased a group, such as a single 5-pack, a single 10-pack, or a single bottle service table that includes multiple tickets, you will only receive a single e-ticket for that package. The check-in teams at the events will know what your package includes.
  • I purchased multiple individual tickets, why do I have multiple e-tickets attached to my confirmation? If you purchased more than one of any product, you will have that many e-tickets attached to your confirmation. Each e-ticket is required for entry into the event.

    Checkout

  • My card keeps getting declined because it says my address doesn’t match. What do I do? You must enter your billing address exactly as it appears on your bank or credit card company’s billing statement. We invite you to contact your bank or card company directly to inquire as to exactly what they list as your official billing address. Please note: if your card is issued by Capital One or Barclays Bank, those companies most often put your apartment number or unit number before your street address, as it appears on your statement.
  • Why do I see a charge on my card when my order didn’t go through? If the order didn’t go through, those charges are only pending. Your funds have never left your account. Your card company will return to your funds to your available funds/balance once your card company has refreshed their system and processed the electronic message we have sent to them informing them your transaction was unsuccessful.
  • Can I use a credit card that doesn’t have my name on it? No. You must be the owner of the credit card being used.
  • Can I buy tickets for someone else using my credit card? No. The name on your tickets must match your name and your credit card when you show up at the event. If the name on your tickets doesn’t match the name on the credit card you will not be able to enter the event. If your ID doesn’t match the name on the credit card you will not gain entry into your event.
  • Can I change my product order after my order is placed? Yes. Only upgrades to different products. If you have added things to your cart in error or you have changed your mind, please make your changes before you press the submit button. Please note: Once you press the submit button on the checkout page and your order is successful, no changes may be made to your order. However, if you would like to purchase more tickets you are welcome to do so under a separate order.
  • Are there any refunds, exchanges, or cancellations after my purchase has been made? No. All sales are final.

    Changing Tickets

  • How do I buy tickets as a gift for somebody? You must email support@ticketvibe.com and make a request. If your request is approved, we will send you a form you must complete in it’s entirety and send back to us within 7 business days before the event. Gift allowances will be made at our discretion.
  • What do I do if I put a name on the ticket that is not the name on the credit card used to make the order? If you put a name on the ticket that is not the name on the credit card you will not be allowed to enter the event. You must contact us immediately by emailing support@ticketvibe.com; we will email you a form you must complete in it’s entirety and send back to us within 7 business days before the event. Name transfer allowances will be made at our discretion.
  • I purchased the wrong event/ticket type/date/location. What do I do? You must email us at support@ticketvibe.com within 7 business days before the event. We will work with you to get you the correct tickets you are requesting. Any transfer or upgrades will be made at our discretion. We will reach out to the event producer on your behalf to change your tickets but we cannot make any guarantees, as we do not operate the events.

    Using My Tickets

  • What do I need to bring to the event? You will need your ID, the e-ticket or print out of your e-ticket, as well as the credit card you used to purchase the e-ticket.
  • What if I lost my ID? You will need to bring some form of ID that has your name and photo of you on it, as well as government issued document that proves your date of birth.

    General Questions

  • What is the difference between GA on promo and the one that is not on promo? They are the same tickets, one is just on sale at the moment.
  • If I have any issues using my ticket at the event what do I do? Email support@ticketvibe.com within 5 business days of the event.
  • If an event says “21+”, do I really need to be 21 years of age or older? Yes. Ticket holders who do not meet the age requirements will not be allowed by the venue to enter.

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